Shipping policy
Shipping Policy
Last updated: July 16, 2026
Thank you for shopping with us. We are a small business based in California and we pack and ship all orders ourselves.
1. Order Processing Time
All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email once your order is placed and a second email with tracking once it ships. Orders placed after 2pm PST are processed the next business day.
2. Shipping Rates & Delivery Estimates
|
Destination |
Carrier |
Rate |
Estimated Delivery After Processing |
|---|---|---|---|
|
USA Standard |
USPS Ground / UPS Ground |
$5.99 flat, FREE over $75 |
3-5 business days |
|
USA Expedited |
USPS Priority / UPS 2-Day |
Calculated at checkout |
2-3 business days |
|
Canada |
USPS International |
Calculated at checkout |
6-10 business days |
|
International |
USPS / DHL |
Calculated at checkout |
10-20 business days |
Delivery times are estimates provided by carriers, not guarantees.
3. Where We Ship
We currently ship to the United States, Canada, and select international countries. If your country is not available at checkout, please contact us. support@plannercreators.store
4. Order Tracking
Once your order ships, you will receive a tracking number by email. You can track your order via the link in that email or in your Shop Pay account. If you don't receive tracking within 4 business days, contact us at support@plannercreators.store
5. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees charged by your destination country. These fees are the responsibility of the customer and are not included in our shipping rates.
6. Delays, Lost or Damaged Packages
We are not responsible for carrier delays due to weather, customs, or high-volume periods. If your package is marked delivered but you have not received it, please wait 2 business days and check with neighbors / your leasing office, then contact us. If a package is lost or damaged in transit, we will file a claim with the carrier and arrange a replacement or refund.
7. Contact Us
If you have any questions about shipping, please contact us:
Planners Creators